Terms & Condition for Cilent(Parents/Student)
Service
BrightTutor is committed to get clients highly qualified tutors but does not guarantee that the tutor would improve the results of the tutee. We believe in acting upon mutual efforts of both parties by engaging in an effective way to improve the results. For students, actions such as self-revision and attentiveness in school is essential to improve the performance in examinations.
In no case, BrightTutor will be responsible for the poor academic results of students. Clients are liable to pay the fees for all the attended tuition sessions, regardless of how satisfactory the lessons would be.
We can only guarantee to do our best on our part to help clients find the most qualified tutors.
However, if you are unsatisfied with the assigned tutor, you can always give us a call so that we can arrange a replacement or cancellation of the tutor. Please note that all lessons conducted must be paid.
All our tutors’ information and credentials are verified by BrightTutor personnel manually, If you would like to personally verify the assigned tutor’s credentials you can request the tutor to bring their certificates on the first lesson.
Rates & Schedule
Upon tutor request, our coordinators will advise and quote the tuition rates to you. Both tutor and client must be agreeable to the rates proposed by both parties before confirmation of tuition assignment. Once the rates are fixed, our coordinators will move on to confirm the assignment, and rates will be strictly non-negotiable from then, unless approved by our company. If the tutor tries to negotiate the rate without the acknowledgement of BrightTutor, you should inform us right away as it is strictly discouraged by our company. If we receive such complaints against a tutor, BrightTutor will take severe actions.
The tuition schedule, as well as the date and time of the first tuition session shall be fixed upon confirmation. Once it has been fixed, clients are still allowed to renegotiate, under the condition that the assigned tutor agrees to the renegotiated schedule. Any changes to the tuition schedule within the first month of lessons must be made known to BrightTutor, so that we can adjust our commission according to our Commission Policy.
First Lesson
Once you have accepted the assigned tutor, you are advised not to change the schedule of the first lesson. Thus, we appreciate if you can verify the schedule before confirming the tuition assignment. If there is a need for changes in the schedule, client should inform us in advance so that we can make necessary arrangements. We also recommend client to check the educational qualifications of the tutor on the first lesson. Upon confirmation of the tuition assignment, client and tutors are required to complete at least 1 lesson. If client wish to cancel the assignment after 1 or more lessons for any particular reason, he/she is liable to only pay for the lessons that have been conducted and for any remaining fees paid in advance to BrightTutor, our company will refund it.
Please note that we do not provide tutor’s contact number until the very first lesson, do inform our agency if there is any changes or note that needed to inform the tutor before the first lesson.
Payments & Commission
Services provided to client is 100% free, and commission will be deducted from the 50% of tutor’s first month tuition fees. Thus, client does not have to pay the tutor during the first two weeks of lessons. Upon completion of the first 2 weeks of the first month’s lessons, client is required to pay 50% of first month’s fee to us via cheque or bank transfer to Bright Tutor and all the payments should be made within 48 hours. There will be a reminder sent to the client on the payment via SMS or email. It is advisable for clients to pay the amount to us on time, else he/she might be liable to pay for the administrative cost if the payment has been delayed for an extended period. Tutors will start receiving the payment from clients directly from the 3rd week onwards.
Please take note that tutors are strictly banned to collect this payment on our behalf. If client make a payment to the tutor directly and we do not receive it from the tutor, the client would be responsible for the loss. To avoid such confusion and inconvenience, we highly advise the client to make the payment to us directly and notify us upon transaction, so that we can verify the payment upon transaction. Please keep the receipt or transaction ID so that it can ease the payment verification process.
Once the tuition assignment has been confirmed, we will send an official invoice that include the details and commission amount of the assignment to the client via email. It will also state the instructions on the payment procedure. If there are any changes in the number of lessons during the first month, client should inform BrightTutor immediately and we will send out a new invoice on the newly-calculated commission.
Please note that we do not provide any trail lessons. If you find that the assigned tutor is not suitable or does not meet your requirements, you can ask for change of tutor and we will assist you in that. However, you are still required to pay for the lessons conducted by the tutor to us directly, and we will sort out the payment to the tutor.
Client must adhere to the payment modes proposed by us. If the client wishes to pay using other payment modes, he/she must be agreeable to possible additional administrative charges under the condition that BrightTutor agrees to the suggested payment mode.
Cancellation and Postponement
Clients can make changes to the tuition schedule after the first lesson is conducted. However, we do not recommend this as the tutor has already clear his time slot just for you. If you still want to make changes to the tuition schedule within the first month of lesson, please consult and discuss with our coordinators and we will make the necessary adjustment to the schedule, under the condition that the tutor accepts it.
Client are allowed to request for a replacement or cancellation of tutor at any time after the first lesson, but are still liable to pay for the conducted lessons to BrightTutor. BrightTutor will collect fees for the lessons that have been conducted directly from the client and will resolve all payment issues owing to the tutor. BrightTutor will also have the final say as to the percentage of the fees should be deducted from the tutor as agency commission. Therefore, for cancelled tuition assignments, clients must deal directly with the agency. Client shall be liable for the commission under the circumstances when he/she has made the payment directly to the tutor and our agency has failed to collect our commission from the tutor.
If there is any postponement or cancellation of any lesson needed within the first month of lessons, client shall inform our company and the tutor beforehand. Client should inform the assigned tutor regarding the cancellation or postponement not less than two hours before the start of the first lesson. If not, client shall be liable to pay 50% of 1 lesson for the loss time and transportation cost to the tutor. The amount payable should be paid in cash to the tutor immediately on next lesson or through bank transfer if assignment has been cancelled.
Supported information regarding payment is found on the Payment page.
Delayed Payments & Unethical Customers
BrightTutor will always do its best in providing the best tutors to clients, but we cannot guarantee client 100% satisfaction in the assigned tutor. Upon confirmation of tuition assignment, client is fully liable to pay the 50% of first month’s fee to BrightTutor.
We will send out multiple payment reminders to client if he/she has not made any payment within 48 hours. However, if client still fails to make any payments to us despite the repeated reminders, he/she will be subjected to the following:
- Late payment fees for administrative costs
- Filing of police report
- Lawsuit
- Blacklisted by Singapore tuition agencies
BrightTutor will not be responsible for any claims regarding any injury, damage or loss during the tuition sessions conducted in your home. We are just an agency for matching tutors and clients, and we are not subjected to pay such loss. If tutor is found involved in the loss and damage to the client’s property, he will be charged to pay for the losses.
BrightTutor will step in to facilitate payments if there is any dispute over the tuition fees between both client and tutor. However, we will not hold any legal liabilities for any cost if the conflict persists. Therefore, we highly encourage all clients to pay their tuition fees on time, to avoid such unpleasant incidents.
Disclaimer
BrightTutor reserves the right to amend our Terms & Conditions at any time without prior notice to any parties. If there is any conflict or argument, we may step in to offer our assistance and views, but we will not act as arbitrator or mediator. We do not hold any responsibility to resolve any complications that happen during the conflict.